Return, Refund & Exchange Policy
Operated by CROWFEN LTD (Company No. 17370106) • Registered in England & Wales. We stand behind the balance, sharpness, and metallurgy of every handcrafted piece.
30-Day Window
Request a return or exchange within 30 calendar days from the date of confirmed courier delivery.
20% – 25% Fee
Remorse returns have a 20–25% handling fee deducted. Released in 7 business days following inspection.
Free Exchanges
Zero exchange fee. Customer covers return shipping; Royal Fold and Forge ships the replacement for free.
Free Shipping
100% Free delivery to USA & UK. All customs duties and import taxes are pre-paid (DDP).
Condition for Returns & Exchanges
To qualify for a refund or exchange, items must meet strict quality assurance benchmarks:
Refunds & 20% – 25% Handling Deduction
For standard customer remorse or voluntary returns:
* Note: If a piece arrives damaged in transit or exhibits a verified defect, notify our support within 48 hours. The handling fee will be 100% waived, and a prepaid return label will be provided.
Free Exchange Service
We believe you should hold the exact knife or tool that fits your culinary style:
Return shipping postage to our UK workshop.
100% Free outbound courier dispatch for the new replacement piece.
Return Address
CROWFEN LTD (Royal Fold & Forge)
Returns & Quality Control Department
31 Magpie Close, Corby
Northamptonshire, NN18 8FJ
United Kingdom
How to Start a Claim
- 1.Email order details and photos to royalfoldforge@gmail.com.
- 2.Receive Return Merchandise Authorization (RMA) within 24 hours.
- 3.Ship with tracking to our UK workshop.
- 4.Refund released or exchange dispatched within 7 days of delivery.
Need to Cancel an Order?
Cancellations are accepted within 1 working day before forging starts.
Request Cancellation